Politique de confidentialité | Le Moulin Bleu

This Privacy Policy describes how Le Moulin Bleu – Equine Nutrition collects, uses, protects, and retains the personal data of users and clients in connection with its website and services.

1. Data Controller
Le Moulin Bleu – Equine Nutrition
Micro-business
SIRET: 942 538 885 00016
Address: 38 rue de Folgensbourg, 68220 Attenschwiller, France
Email: e.schneider@lemoulinbleu-nutritionequine.com

The data controller is Émilie Schneider.

2. Data Collected
We collect only the data necessary for the provision of our services.

This data may be collected:

when browsing the website (via cookies and audience measurement tools),
when contacting us through a form,
when making a purchase or requesting a service,
when booking an appointment,
when voluntarily sending information relating to the Client’s horse.

2.1. Identification data

First name, last name
Email address
Telephone number (if provided)
Postal address (if required for an invoice or for sending a sampling kit)

2.2. Data necessary for the service

Information relating to the horse
Nutritional, feeding, and environmental data
Documents voluntarily shared by the Client (analysis results, photos, videos, etc.)

2.3. Transaction data

Order history
Payment amount and date
Payment method (via Stripe or PayPal – no banking data is stored on the website)

2.4. Connection / browsing data

IP address
Device used
Pages viewed
Technical or analytical cookies (subject to consent where required)

3. Purposes of Processing
The data collected is used to:

perform the services (analysis, advice, invoicing),
manage appointments,
communicate with the Client,
improve services,
manage orders and payments,
send commercial information, where accepted,
comply with legal obligations (invoicing, accounting),
ensure the security of the website and its users.

No data is sold or rented.
No automated decision-making is carried out.

4. Legal Basis for Processing
Under the RGPD, data processing is based on:

the performance of a contract (services, orders),
consent (cookies, newsletters, forms),
legitimate interest (website improvement, security),
legal obligation (accounting, invoices).

5. Recipients of the Data
Data may be shared only with technical service providers that are strictly necessary for the operation of the services:

Wix (website hosting, forms, booking system)
Stripe (secure payment processing)
PayPal (secure payment processing)
Partner laboratory (for forage and concentrate analyses, where the Client uses this service)
Videoconferencing tools (Zoom)

These service providers comply with the RGPD or provide equivalent safeguards.

6. Data Retention Period
Data is kept only for as long as necessary for the intended purpose.

Contact data: 3 years from the last contact
Data related to services: 5 years (follow-up + legal obligations)
Invoices and accounting data: 10 years (legal obligation)
Emails and correspondence: 3 years
Cookies: maximum 13 months

Data may be deleted earlier upon request, unless otherwise required by law.

7. User Rights
In accordance with the RGPD, the user has the following rights:

right of access to their data,
right to rectification,
right to erasure (“right to be forgotten”),
right to object,
right to restriction of processing,
right to data portability,
right to withdraw consent at any time,
right to lodge a complaint with the CNIL.

To exercise your rights: e.schneider@lemoulinbleu-nutritionequine.com
A response will be provided within a maximum of 30 days.

8. Cookies
The website uses:

technical cookies (essential for the operation of the website),
analytical cookies (audience measurement via Wix / Google Analytics, subject to consent),
security cookies,
cookies related to the operation of booking and payment modules.

A consent banner allows users to:

accept all cookies,
refuse non-essential cookies,
customize their choices.

9. Data Security
We implement all appropriate technical and organizational measures to protect personal data, including:

securing Wix servers,
HTTPS protocol,
restricted access to data,
regular backups,
encryption of banking transactions (Stripe / PayPal).

However, no system is completely infallible, and users are encouraged to take all necessary precautions on their own devices (secure passwords, antivirus software).

10. Data Processing by Third Parties
The service providers used (hosting, payment, mailing, videoconferencing, partner laboratories) act as data processors within the meaning of the RGPD.

They are contractually committed to:

using the data only for the relevant service,
ensuring its security,
complying with RGPD standards or equivalent safeguards,
deleting the data at the end of the contract.

11. Changes to the Privacy Policy
Le Moulin Bleu – Equine Nutrition reserves the right to amend this Privacy Policy at any time, particularly in the event of legal or technical developments.

The applicable version is the one in force on the date the website is consulted.

12. Contact
For any questions relating to this policy or to your personal data:
e.schneider@lemoulinbleu-nutritionequine.com